1 Service Information2 MMer Review3 Progress Report Type of Check-In*- Phone or On-Site -PhoneOn-SiteType of On-Site*- Choose One -InitialUpdateWere you able to get ahold of the CSR?*- Yes or No -YesNoType of Phone Check-In*- Choose One -InitialUpdatePost-ServiceYour Name* First Last This section is unnecessary for a phone check-in. Please click 'Next'.This section is unnecessary if you were unable to get ahold of the individual. Please click 'Next'.Step 1: ObserveAre all Muscle Movers properly uniformed?*- Yes or No -YesNoWhat Muscle Movers are not properly uniformed and how?*Are all the Muscle Movers being careful & cautious with items?*- Yes or No -YesNoWhich Muscle Movers were not being careful & cautious? What was observed?*Are all the Muscle Movers being young & athletic between trips?*- Yes or No -YesNoWhich Muscle Movers were not being young & athletic? What was observed?*Did you observe any inappropriate cell phone use?*- Yes or No -YesNoWhat Muscle Mover(s) were on their cell phone(s). Provide other details as necessary.*Did you observe any misuse of moving equipment?*- Yes or No -YesNoWho was misusing equipment and how?*Step 2: Truck CheckAre there any issues with how our company vehicles are parked?*- Yes or No -YesNoWhat is the issue?*- Select One -Illegally ParkedInefficient PositioningLights Left OnCab LockedOtherWhat is the 'other' issue?*Parking: Optional Photo UploadAre items being padded and wrapped appropriately?*- Yes or No -YesNoWhat items were poorly padded and/or wrapped?*Padding/Wrap: Optional Photo UploadWhat action was taken to correct the padding/wrapping issue?*How would you rate the packing/arrangement of items?*- Select One -Very GoodGoodSatisfactoryPoorN/APacking/Arrangement NotesPacking/Arrangement: Optional Photo UploadAre the remaining blankets and shrink wrap organized?*- Yes or No -YesNoOrganization: Optional Photo UploadHow did you find the blankets and/or shrink wrap? And what action was taken to correct the issue?*Truck Reset Progress*- Select One -Following ProcedurePartially FollowingNot FollowingTruck Reset Comments*Step 3: Greet CustomerMake note of any concerns the customer has about the service below.Step 4: Location Walkthrough w/ CSRAnything to note from your walkthrough with the CSR?*- Yes or No -YesNoWalkthrough Notes*Step 5: Help OutDid you help out with the service while on-site?*- Yes or No -YesNoHow?*Why Not?*Step 6: Complete MMer ReviewAnything else to note (follow-up points, demeanor concerns, uniform violations, notes)?*- Yes or No -YesNoFinal On-Site Notes* This section is unnecessary if you were unable to get ahold of the individual. Please click 'Submit'.Inventory ConfirmationHow does the inventory on site compare to the inventory on file?*- Select One -AccurateExcessiveReducedExcess Inventory Form?*- Select One -CompletedRecommendedEffect On Service >30 Min.Does the customer have a TV?*Yes, but they are moving it in their vehicleYes, and we are moving it in our vehicleNoDiscussed Protection Plan?*YesNoService IssuesAre there any issues?*- Yes or No -YesNoWhat is/are the issue(s)?* Long Carry Unexpected Stairs Parking Busy Elevator Unexpected Dis/Reassembly Other What is the 'other' issue?*Did You Pay For Parking?*- Select One -YesNoUnsureOpportunities for The DA?*Expected Impact on ServiceExpected Impact on Service Length (+/- Hours)*Please enter a number from -10 to 10.Customer AttitudeHow does the customer seem?* Thrilled / Enthusiastic Content Neutral Worried / Stressed Upset Other How would you describe the customer's attitude?*Re/DisassemblyWas there or will there be disassembly or reassembly?*- Select One -NoneDisassemblyReassemblyBothDo the Muscle Movers have all the necessary tools?*- Yes or No -YesNoWhat is tool were we missing?*Who is handling the hardware?*- Us or Them -College Muscle MoversThe CustomerUp-ServingIf VC was pre-selected was it carried over to the BoL?*-- Select One --Not Pre-SelectedYesNoDid the customer purchase any additional materials or ask us to move a specialty item?*- Yes or No -YesNoSupplies/Services* Mattress Bags Haul-Away Items Economy VC Extended VC Premium VC Elite VC Gun Safe Fee Piano Fee Specialty Item Fee Blankets Other What else?*Were the mattress bags added to the BoL?*YesNo# of Queen Mattress Bags*Please enter a number from 0 to 100.# of King Mattress Bags*Please enter a number from 0 to 100.# of Haul-Away Items*Please enter a number from 1 to 100.Post-Service Check-InIs the Vehicle Reset complete?*- Yes or No -YesNoWhy not?*Is the paperwork completed? (Bill of Lading AND Truck Reset)*- Yes or No -YesNoWhy not?*Are you aware of any damage that occurred on-site during the service?*- Yes or No -YesNoWas the damage reported to the customer?- Yes or No -YesNoClaim Process*- Select One -Customer Chose Not To File ClaimProcess Followed, Resolved On-SiteProcess Followed, Not Resolved On-SiteProcess Not FollowedWhy not?*Any reason to believe customer is dissatisfied in any way?*-- Select One --YesNoMore Details / Why?*Was the service completed an hour or more over or under the estimate?*- Choose One -Yes, OverYes, UnderNoWhat are the reasons the service went short or long?* Excess Inventory Reduced Inventory Long Carry Short Carry Parking Dis/Reassembly Elevator/Stairs Customer Helped Well-Prepped Other Other causes for the service going short/long...*What was the service end time, as it appears on the Bill of Lading* : HH MM AM PM Check-In Completed By: First Last General NotesPlease share any other notes belowFinal DetailsCustomer Name* First Last CSR Name* First Last Scheduled Start Time* : HH MM AM PM Actual Service Start Time* : HH MM AM PM
